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Cannot configure my Fitbit 3

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‎01-22-2020 11:04 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-22-2020 11:04 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

I am using a LG mobile with Android version 9. Have bought a fitbit 3 but am not able to configure it. Initially I was able to configure but after installation was complete the screen went blank. So I removed the device from the app and again tried to pair. But the device is not getting detected. Have checked the solutions given in the community and have tried resetting multiple times. When I try searching for the fitbit it finds the tracker and asks for the 4 digit code to pair the tracker. But since the screen is blank I am not able to put the tracker code to proceed. How do I.proceed on this

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3 REPLIES 3

‎01-22-2020 12:02

‎01-22-2020 12:02

Is your phone on the Approved Devices list?

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‎01-22-2020 17:20

In response to SunsetRunner

‎01-22-2020 17:20

My LG phone was not in the compatible list so tried configuring with my IPad Air2 with iOS 12. But the problem persists. My Fitbit is getting detected but display is not there so unable to get 4 digit code to proceed ahead for configuration 

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‎01-22-2020 17:53

In response to Gouri

‎01-22-2020 17:53

Contact Customer Support.

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