Charge 3 display corrupted

[MikaylaBurns]

I received this Fitbit new in March 2019 as a gift and recently it has started developing horizontal lines of dead pixels across the display. It is getting worse every day, it started with 2 and now has several. 

I am synced to an iPhone 11 Pro.

Moderator edit: subject for clarity

[SunsetRunner]

Try a Long Resart:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[MikaylaBurns]

I have tried many times to do resets like this one on my Fitbit with no success. 

[SunsetRunner · Accepted solution]

Contact Customer Support.

[AlejandraFitbit]

A warm welcome to the Community, @MikaylaBurns and @SunsetRunner, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[laura0731]

Hi, unfortunately I've had the same issue, too. I've tried about every recommendation but nothing seems to remove the dark lines. Now, the device turns off completely every time I try to disconnect it from the charger. Any assistance would be greatly appreciated.

[SunsetRunner]

Contact Customer Support.

[AlejandraFitbit]

Hey @laura0731, welcome to the Forums and @SunsetRunner, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂