help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot log into app on iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2019 05:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-20-2019 05:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hello, day three and cannot log into app. I get error "Oops, something went wrong. Please try again. The operation couldn't be completed. (Network-bit. HTTPError error 1.) I have uninstalled twice, turned off and on bluetooth, and checked for app updates. Each time I open app, it asks if I want to join or log in just as it did when I first set up the account when I got the Charge 2. Any suggestions?

Best Answer
Labels:
4 REPLIES 4

‎03-21-2019 11:44

‎03-21-2019 11:44

@Deannelson Welcome to the Fitbit Community! I hope you're doing well! 

 

Sorry to hear about your issues logging into the app. Try using a wifi connection to log into the app. If this doesn't work disable wifi and only use mobile data. Also when logging in you need to select the lower option (Log in) instead of the upper one (Join Fitbit). You could also reset the network connections on your phone.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-21-2019 16:20 - last edited on ‎03-24-2019 11:24 by Fitbit Moderator

In response to AlvaroFitbit

‎03-21-2019 16:20 - last edited on ‎03-24-2019 11:24 by Fitbit Moderator

Thanks for your response! I spoke with support today and they went through
that same process. It did not work either and they are looking for a cure.
Thanks again!

 

Moderator edit: removed personal information

Best Answer

‎03-24-2019 11:25

In response to Deannelson

‎03-24-2019 11:25

@Deannelson thank you for the update. Once support has an answer please share it with us here so it can help other members. I would also suggest you try using a different device if you can (maybe from a friend or relative).

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎04-16-2020 08:26

In response to AlvaroFitbit

‎04-16-2020 08:26

Was a solution found for this problem?  My Charge 2 is tracking, but, I cannot access the information  I haven't been able to log into the FitBit App for 3 days.  I continually get the following response: Oops, something went wrong.  Please try again.

I have deleted and downloaded the App, turned off and on my Iphone, even done a hard reboot.  Nothing has worked yet.

Best Answer
0 Votes