Cannot pair charge 2 after latest app update

[adityazee]

My fitbit charge 2 had been out of battery for a week. After I charged it completely,  I used it for a day and then tried syncing it. But I could not. So I removed the device and tried to add it back again to the fitbit app. But now that is also not happening.

Things that I have tried. 

1) powered off my mobile, restart it, uninstall and install fitbit app again, turn off bluetooth and start it again and then try to add device.  My fitbit charge 2 gives a 4 digit pin, which I enter in my fitbit app but after that nothing happens and adding device fails. I see notification that "sync status  = null " 

2) put charge 2 on charge, hold the power button until i see fitbit logo and then do the same precdure mentioned above again. Still the same problem.

Need help ASAP !!

[GraceGFitbit]

Nice to see that you're digging into the Forums @adityazee, let me give you a warm Welcome to our Community. Thanks for troubleshooting that you already tried.

If you haven't already done so I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone. To get more details, check this help article: About the Fitbit app
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the setup process. 

If your device still won't setup, try these:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.
4. Open the Fitbit app.
5. If your Fitbit device didn't setup, restart it again.
6. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different compatible phone, tablet, or computer and try to sync.

I hope this can be helpful, give it a try and keep me posted. Have a nice weekend! 😎