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Cannot view sleep details, enter weight, etc

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‎08-21-2020 20:13 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-21-2020 20:13 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I started the app before a hike to track it and at some point during it the app just have crashed and it stopped tracking the workout using the gps. I kept trying to go in to see if it was still logging it but I cannot get past the main screen. I also cannot view sleep detail or change my weight. It’s as if those features have become disabled somehow. 

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‎08-25-2020 12:02

‎08-25-2020 12:02

@Cowsgomoo It's great to see you in the Community! 

 

Let me help you with your Fitbit app not working as it should. If you can try logging out from the app, restart your phone and log back. If you can't log out then force close the app and do restart your phone. Once the app works as it should, you should be able to record your GPS activities.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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