Challenge steps not updating

[Rastinmajera]

Charge 3 works syncing with the app, show the right steps in the dashboard.  It won't show the right steps in the challenges.  If i start the challenge then it works, but that rips everyone else i do challenges with out of steps.  It use to work, then I changed from a charge 2 to a charge 3 on this account and it hasn't worked right since.  Any ideas? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Rastinmajera, it's nice to see another post from you here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Rastinmajera]

My main device is a pixel 3 xl, i've also tried using my samsung tab s4 same problem.  Everything was working fine until my charge 2 died.  I went and got a charge 3.  I removed the dead charge 2 from the profile and added the charge 3 to it.  It hasn't worked right since then, this is over a month or more ago, i think.  It doesn't work in any challenge that I don't start since the change of fitbit trackers.  I have already forced stopped, uninstalled the app, rebooted and reinstalled the app.  I even once removed the tracker, force stopped the app, uninstalled the app, shut off the phone, turned the phone back on, reinstalled the app, re-added the tracker, same problem.