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Charge 2 Black Display

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‎01-03-2023 01:33 - last edited on ‎01-04-2023 16:19 by Moderator Alum

‎01-03-2023 01:33 - last edited on ‎01-04-2023 16:19 by Moderator Alum

My charge 2 is working but the screen just stays black there’s nothing there? How can I fix this?

 

Moderator Edit: Clarified subject

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‎01-04-2023 16:20 - last edited on ‎10-11-2024 10:56 by Fitbit Moderator

‎01-04-2023 16:20 - last edited on ‎10-11-2024 10:56 by Fitbit Moderator

Hi there @Missdragon. Welcome to Community Forums.

I appreciate you reached out to the Community. I'd recommend you follow these steps to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

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