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Charge 2 Black screen

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‎12-12-2019 07:29 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-12-2019 07:29 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My FitBit Charge 2 stopped working in July, the screen when blank within hours after being fully charged. I charged it today hoping it would maybe work. Low and behold, it started charging! Wow! Then I went to check it and the screen when black again. When I plugged it back in and tried to restart it, it was still black. Occasionally, I'd get another low battery charge icon on the screen, but it didnt last long. No more connectivity to my phone and no more charging... this is so frustrating. 

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‎12-13-2019 15:50

‎12-13-2019 15:50

Hi @arops, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your Charge 2 prior to posting too, I totally understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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