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Charge 2 Connected GPS Not Working

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‎01-28-2023 13:57 - last edited on ‎02-01-2023 17:47 by Moderator Alum

‎01-28-2023 13:57 - last edited on ‎02-01-2023 17:47 by Moderator Alum

My connected GPS has just stopped working on my charge 2. It has been going fine for years and now the little phone doesn't even appear on my tracker anymore. I've unpaired it with my app and uninstalled the app. I've reset my Android phone. I've turned bluetooth and GPS off and on on my phone   I've done a reset of the watch. It still isn't working. Any other options anyone can think of? 

 

Moderator Edit: Clarified subject

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‎02-01-2023 17:52 - last edited on ‎10-11-2024 07:27 by Fitbit Moderator

‎02-01-2023 17:52 - last edited on ‎10-11-2024 07:27 by Fitbit Moderator

Hi there @Littlelizzie, I'm glad to have you in the Community.

I appreciate the feedback and troubleshooting steps performed. I'd recommend you verify you have the latest Fitbit Firmware and OS of your mobile device, then restart your device.

Also check these articles, How do I use GPS on my Fitbit device? and How do I track my activity with my Fitbit device?.

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‎05-05-2023 15:10

In response to LucioFitbit

‎05-05-2023 15:10

I have the exact same issue happening and was looking here for answers. I noticed you give the same answer all of the time. I have the lastest firmware, I have restarted my phone. It does not work.

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‎05-09-2023 01:39

‎05-09-2023 01:39

Why is my GPS not working on my Fitbit?
If GPS didn't connect the first time, wait 5 minutes before you start the exercise again. (Charge 4 and Charge 5) If your tracker doesn't connect to GPS satellites, end the exercise, change the GPS mode to Phone GPS, and start the exercise again.

 

Regards,

Diana

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