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Charge 4 steps are gone

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‎05-04-2023 21:10 - last edited on ‎05-05-2023 07:07 by Fitbit Moderator

‎05-04-2023 21:10 - last edited on ‎05-05-2023 07:07 by Fitbit Moderator

I have a charge4. I noticed tonight it cleared my steps. It was on my device and on my app then it wasn't  and I noticed it cleared the last 3 days. It shows calories burned but no steps. I turned my device off and back on. I changed the clock face. I looked for Mobil tracker and I can't  find it. My steps were there during the day then they are gone. Any other suggestions?

 

 

Moderator Edit: Clarified subject

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‎05-06-2023 02:24

‎05-06-2023 02:24

Hi, @surf1978 , did you happen to log out of your app and log back on again?  I would confirm that you logged on with the same email and password that you use with your Fitbit account.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-09-2023 01:36

‎05-09-2023 01:36

This usually happens when the battery of your buddy is too low. I'd like to know if at any moment your tracker turned off . To avoid this in the future, I recommend making sure your Flex has enough power. To recover the steps lost, manually log your activity is always a good option.

 

Regards

Diana

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