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Charge 2 Cracked Screen

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‎05-23-2019 12:10 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-23-2019 12:10 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Discovered a large crack virtually from top to bottom of my Charge 2 screen - been emailing customer services back and forth for days now and getting nowhere. This Charge 2 device was sent as a replacement to my Charge HR which was faulty.  And today I’ve been told that although it was only January 2018 that I received it (and therefore still within the usual 2year warranty), the warranty they go by is when I purchased the original device back in August 2016?!?  The amount of posts I’ve read regarding cracked screens is huge so obviously a major flaw in the material or manufacturing process. Any ideas? 

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‎05-23-2019 17:06

‎05-23-2019 17:06

Yes I also have a Fitbit charge 2 and on my second charge 2 due to a cracked screen and have noticed the same problem with my replacement I have also emailed Fitbit a few times but they have never got back to me so I take it it’s a waste of time trying now 

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‎05-24-2019 01:58

In response to SunsetRunner

‎05-24-2019 01:58

Hi, I’ve been emailing back and forth now for 5 days but it’s always generic paragraphs they paste onto the reply and same old responses and there’s. I thing they can do except offer 25% discount but thanking me for continuing my fitness journey with them blah blah blah!! 

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