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Charge 2 Disconnects GPS While Running

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‎08-11-2022 08:51 - last edited on ‎01-05-2023 14:51 by Moderator Alum

‎08-11-2022 08:51 - last edited on ‎01-05-2023 14:51 by Moderator Alum

hello,

 

My Charge 2 starts off runs connected to my Phone’s GPS, but disconnects after about 2 miles without fail. Then I end up with a much higher mileage than what I actually ran. 

I went through the process (with a support rep) of Forgetting the device in my phone’s Bluetooth settings, and re-pairing to my phone. The issue persists so please do not suggest this. 

Has anyone resolved this issue? Is there a way for me to order a replacement?

 

Moderator Edit: Clarified subject

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‎01-05-2023 14:54 - last edited on ‎10-11-2024 10:50 by Fitbit Moderator

‎01-05-2023 14:54 - last edited on ‎10-11-2024 10:50 by Fitbit Moderator

Hi there @hrwohl518. Welcome to Community Forums.

I appreciate the troubleshooting steps performed. I'd recommend you restart your device.

Also you can check these articles, How do I use GPS on my Fitbit device? and How do I navigate my Fitbit device?.

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