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Charge 2 HR not working, battery issues

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‎06-09-2020 16:50 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-09-2020 16:50 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I've had my Charge 2 for two years now. Suddenly the heart rate monitor isn't working. The strap is tight enough but it either doesn't register or it's registering far too high and inaccurate (173 bpm).

 

The next issue I have is that the battery is dying so quickly! It went from 50% to 0 within minutes this morning. I charged it completely and now it's at 80%.

 

I've read the community posts and searched for troubleshooting tips. I've cleaned the sensors. I've charged and reset the Charge 2.  I've turned the heart rate monitor function off, synced it, turned it on again and re-synced. I've tried it on my other wrist, just in case that has something to do with it... No luck.

 

Fitbit... Help, please! 

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‎06-10-2020 12:13

‎06-10-2020 12:13

Hi @SuzieQ99, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for all the details that were shared in your post, your effort troubleshooting your device before posting is also appreciated. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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