Charge 2 Map Track no longer works

[Leegle]

Hi

Since the update to v3.15.1 approx a week ago my maps are not created after my walk. I am only getting graphs. Please see screen shot. I specifically use Fitbit because of this feature. The map gives me pace and distance as well a visual to where I walk. This is great history to look back on.

Today I did my 4 km walk and that hasn’t even shown up. Note: I have tried all proposed corrective actions supplied to others experiencing this similar prob. I am using iPhone 10s.

Wed 4th March.

Further to my problem above I have conducted a further test. My wife also has a Charge 2. I removed my Charge 2 from my iPhone and set up my wife’s Charge 2 as a new device. The same problem was experienced - no track my walk only calorie bar.

Please fix the Fitbit problem. Thx.

Note: initially the walk route was shown but after I went to the next step < exercise the route was replaced by calorie bars. What a disaster as this feature is prominent on Apple App Store and Fitbit advertising. 

[Buzzard77]

Hi

since the latest upgrade,(or downgrade), i have had never ending problems one of them being what you are currently experiencing, i have been told by the help line to use the charge 2 device to log not the fitbit app, this worked, unfortunately it created other problems, such as now not logging distance travelled and incorrectly logging times in exercise and sleep, I would check your log times as well, fitbit are yet to find an answer, but iam getting over all these issues since the last so called upgrade, im very ready to throw the dam thing in the bin