04-29-2024 22:03 - last edited on 04-30-2024 05:18 by MarreFitbit
04-29-2024 22:03 - last edited on 04-30-2024 05:18 by MarreFitbit
As the title says, my charge 2 has stopped syncing. I've uninstalled & reinstalled the app, I've restarted my phone, & force stopped the app. None of those are working. Is there something I haven't thought of or overlooked? Or has my charge 2 finally tapped out.
Moderator Edit: Clarified subject
04-30-2024 05:20
04-30-2024 05:20
Hi there, @nusaka. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 2 is still not syncing. I will do my best to help you with this!
To better assist you, would you mind confirming if you've already tried all tips and recommendations provided here Why won't my Fitbit device sync?
If you have but to no avail, please try the following in the order listed:
With the steps above, what I want you to do is to pair your Charge 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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05-02-2024 10:57
05-02-2024 10:57
This is partly the same problem for me. Often my charge 2 will connect via Bluetooth, but only my sleep doesn’t update.
when I try to manually enter sleep, I’m told there’s already a sleep log-but it’s not showing.
I’d appreciate any help you can give.
cheers!
Pat