help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Not Working or Charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2019 19:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-30-2019 19:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

While at work I noticed my Charge 2 had stopped working. I figured the battery had died so once I got home I plugged it up using my wall charger hook up. After I woke up about 7 hours later, nothing. So I checked the wall plug and it worked. Tried the hold button 12 second restart, nothing. It won’t connect to Bluetooth and I’m in the middle of a weekly challenge, to which I’m in second place. Dang it! I’m trying to win!! HELP!!!!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-30-2019 20:03

‎01-30-2019 20:03

Welcome to the forums!

Please clean the contacts

Then do a Restart

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

Best Charging practices

Looking forward to seeing you around the forums!

 

 

 

 

Looking forward to seeing you around the forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎01-30-2019 20:47

In response to WendyB

‎01-30-2019 20:47

I did clean the contacts with a toothpick and a cotton swab with a little alcohol on both Fitbit and charger. Nothing.

Best Answer
0 Votes