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Can't delete app notifications

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‎01-31-2019 19:34 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-31-2019 19:34 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I haven't gotten any new notifications on the phone app since June of 2018, tried to delete old notifications, won't even let me do that.

do I need to start all over again with the phone app and if I do that will I lose all my badges 

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-31-2019 23:52

‎01-31-2019 23:52

How do I emend delete old notifications??? I’m full up!

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‎01-31-2019 23:53 - last edited on ‎02-05-2019 05:22 by Fitbit Moderator

In response to Golfermom

‎01-31-2019 23:53 - last edited on ‎02-05-2019 05:22 by Fitbit Moderator

Even ... sorry-spellcheck 

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‎02-05-2019 05:36

In response to Golfermom

‎02-05-2019 05:36

@crumbs18 @Golfermom Welcome! It's nice to have you on board! Sorry to hear that you can't delete old notifications and that you aren't getting new ones on the app. This feature was discontinued due to customer's feedback. You can vote to bring it back in our Feature Suggestions board. Additionally the messages should delete themselves after 30 days but there may be an issue preventing this. Still you can try logging out from the app, restart your phone and log back in.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-17-2019 04:08

In response to AlvaroFitbit

‎07-17-2019 04:08

Logging out and restarting iPhone doesn’t get rid of the old notification in the app.

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