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Charge 2 Overheated

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‎10-19-2018 14:52 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎10-19-2018 14:52 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Charge 2 was working just fine, when I noticed a burning sensation. Charge 2 me showing battery signal with an exclamation point in it. Any advice on what the problem is and how it is fixed?

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3 REPLIES 3

‎10-20-2018 09:23

‎10-20-2018 09:23

Hey @Chris_G86, let me give you a warm welcome to the Community! Oh! The behavior of your Charge 2 sounds too weird. I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎02-06-2019 17:09

In response to HeydyF

‎02-06-2019 17:09

Wondering how this turned out? My fitbit charge 2 did the same thing today while I was working. I noticed it was heating up on my arm. I took it off and the battery was flashing with an ! As well. Stayed hot for about 30 minutes after I took the fitbit off. Now It won't charge or turn on. 

Would like some help to resolve this issue. 

Thanks

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‎02-07-2019 03:46

In response to LP2018

‎02-07-2019 03:46

Sent from my iPhone
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