Charge 2 Screen Completely Black

[KayleeK716]

The screen on my Charge 2 is all black and doesn’t change. The green lights work and it still vibrates. It syncs to my app and charges. Just the display screen is black and unresponsive. Please help

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @KayleeK716.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 2. Thank you for the information provided.

Please restart your Fitbit Charge 2 by following these instructions. In addition, you can try to change the clock face.

Whether you followed our instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[KayleeK716]

super helpful, glad you could share that as a solution. 

[KayleeK716]

I reached out for assistance, it was no longer under warranty but I was still given a discount. Thank you for taking the time to answer this here!

[EdsonFitbit]

Thanks for your response, @KayleeK716.

I'm glad to hear that you were given a discount. By taking this quiz you might find the Fitbit product that's right for you.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.

[Odyssey13]

@myfatb1t  you posted to an existing thread where you were not tagged. I just tagged you by using your name. In most threads, it's common to tag the person that you're addressing. You just popped into this thread where the original poster was offered a discount, not you. Not sure why you keep being negative against Fitbit. Which Fitbit do you have that you need help with?