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Charge 2 Screen stopped working

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‎07-05-2019 15:17 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-05-2019 15:17 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My Charge 2 screen stopped working about 5+ days ago out of no where.  I have tried charging it completely, letting it die and recharging it, and resetting it while it's charging.  Nothing has worked.  The green lights on the back work and it tracks/syncs to my phone still.  It is very inconvenient to not be able to use it as a watch though.  Please help!

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‎07-07-2019 09:04

‎07-07-2019 09:04

@CF1069 A warm welcome to our Community! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting the issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-07-2019 10:11

In response to AlvaroFitbit

‎07-07-2019 10:11

my display quit working on my charge2

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