Charge 2 Stopped Syncing With iPhone

[Litzz]

My Charge 2 has stopped syncing with my iPhone. I contacted support, they indicated it was some kind of bug that their developers were working to fix? I don't have another phone or tablet, but I do have a MacBook Pro. But it's been so long since I synced using my Mac that I forgot how, and I don't see anything helpful in the community forums. I can connect my FitBit directly to my Mac with a USB cable (also used for charging) but that doesn't sync the watch. Does it only sync with a dongle or can I sync with the charging cable somehow? UPDATE: I figured out I needed to reinstall the Fitbit Connect software. I am leaving my question up on the forum in case others are having a problem with their Charge 2's syncing with an iPhone. I hope they fix the bug soon as syncing with a MacBook is a pain.

[23Seashell]

Having same problem with syncing with I phone.  iPhone update done last week & hadn’t sync since.   I am able to sync on my tablet.  But always forget.  Stinks when in Fitbit Challenge.  I have tried everything .  

[Litzz]

Yeah I had just done an update on my iPhone, too. So clearly this is a compatibility issue.

As I said in my post, the FitBit developers are apparently working on fixing the bug but I have no idea how long that will take. Maybe if they hear more complaints from people they will make it a priority.

[23Seashell]

I agree.   I am sending complaint to them now
Thank You

Sent from Yahoo Mail for iPhone

[Litzz]

UPDATE, I saw that the iPhone app has a "bug fix," so I updated the FitBit app on my phone. STILL won't sync, though! I still need to connect to my laptop to sync. JUST FYI.

[23Seashell]

I have done the same still nothing.  Syncing off my laptop or nook.  Thinking this is low priority Fitbit for people to work on

Sent from Yahoo Mail for iPhone

[LinneaLinnea90]

This also happened to me a while back. I read all about how to try to fix it and nothing worked. One day I was playing with my phone settings and tried allowing my notifications to show a preview (phone shows the beginning of a text message on the pop up when phone is not in use instead of just the senders name) and viola— it stated sending texts to my Fitbit again! Maybe try that. 

[Charliemel]

Thanks , I tried that, but it made no difference. But thank you for the suggestion. I guess I ll have to wait for Fitbit to fix the bugs

[JeanMarie-USA]

Thank you for contacting me. I have tried “everything” possible; made sure my iPhone was up to date on updates and same for Fitbit app, from logging off, logging back in, removing the Fitbit app, restarting and shutting down my iPhone, turning off Bluetooth, then reinstalling the Fitbit app, turning the Bluetooth back on to trying to sync, have done 4 soft reboots on my Charge 2, and still receiving the same message Device not found. I need to get someone from Fitbit support to help me before I loose a week’s worth of activity. I even tried all the same steps on my iPad and still nothing. My notifications are on as you mentioned, so at this point I am at a loss until I can get someone from support to help. I was going to try to reinstall my Charge 2 as if it was a replacement until I read someone tried it and had additional problems. With the Support team being limited and the waiting time is much longer. Thank you for your help and reaching out I really appreciate you assistance. Take care, be safe and stay well. 

[JeanMarie-USA]

Charliemel, thank you as I have tried the same thing and I have done everything!! You should be able to see my response, for it didn't work for me either. I need Fitbit Support to resolve this issue ASAP before I loose my data/stats for the week. Thank you & good luck!   

[Litzz]

I hope others having this problem contact support so they know there are many people with the same problem. I suspect it has something to do with the last iPhone update but I don't know for certain. If they know there's a widespread problem, maybe they will put more urgency into fixing it.

[JeanMarie-USA]

I was just on a live chat with Fitbit Support and they are now aware of this issue and are working on it. Estimated time for a resolution is not known at this point, but they are working on it. I hope soon for I haven’t had any sleep stats since Monday and nothing has synced since Tuesday around 8pm. If anyone is having the same issue please report to Fitbit support. My wait time for Live Chat was only 5 minutes! Thank you all for your help. 

[Rich_Laue]

@Litzz instead of editing your post, you should respond with a new post. This way you can mark the added post as the best answer, which will help users to k ow that their is a solution to the question. 

Thanks. 

[Charliemel]

Did you get any help finding out how to reconnect the tracker with the app?

[Rich_Laue]

@Charliemel is your tracker still connected to your fitbit account? 

A user can only connect the tracker to a fitbit account. 

Once connected to the fitbit account, the Fitbit app will then Connect the tracker to the phones Bluetooth.