Charge 2 Suddenly Stopped Working

[RhondaLynn]

My Charge 2 suddenly stopped working yesterday. The green lights on the back are out, and it won't charge. When I first attach it to the charger, it vibrates once, but nothing else happens.

I tried restarting it multiple times in a row. After pressing the button several seconds, the screen flashes once with a bunch of dashes and goes black again.

I cleaned the prongs and back of the Fitbit.

Full disclosure:  My Fitbit is about 2 1/2 years old and had to be charged every day. Sadly, from what I have been ready, these only last about two years. I hope this is not the case.

[Dtdph]

Let me guess - you updated your Fitbit to the latest firmware in the last 7 days.  If so it is known to brick older devices as confirmed in the article below:

https://www.cbc.ca/news/business/fitbit-charge-2-firmware-update-battery-1.5258511

You should also see the thread on the firmware update at the top of the page.  You might try customer service if the update did brick your device - some customers have gotten out of warranty replacement as Fitbit rolled out a bad update that destroyed the devices.  You have to be polite and persistent.  Some have threatened to go to the media with the problem and got the replacement. 

[RhondaLynn]

This is great information!!! Thank you so much! And yes, I did recently run a software update on it. Apple did the same thing to my trusty iPhone 4 several years ago. 😞