help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Suddenly Stopped Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-03-2019 11:30 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-03-2019 11:30 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My Charge 2 suddenly stopped working yesterday. The green lights on the back are out, and it won't charge. When I first attach it to the charger, it vibrates once, but nothing else happens.

 

I tried restarting it multiple times in a row. After pressing the button several seconds, the screen flashes once with a bunch of dashes and goes black again.

 

I cleaned the prongs and back of the Fitbit.

 

Full disclosure:  My Fitbit is about 2 1/2 years old and had to be charged every day. Sadly, from what I have been ready, these only last about two years. I hope this is not the case.

 

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-03-2019 17:28

‎09-03-2019 17:28

Let me guess - you updated your Fitbit to the latest firmware in the last 7 days.  If so it is known to brick older devices as confirmed in the article below:

 

https://www.cbc.ca/news/business/fitbit-charge-2-firmware-update-battery-1.5258511

 

You should also see the thread on the firmware update at the top of the page.  You might try customer service if the update did brick your device - some customers have gotten out of warranty replacement as Fitbit rolled out a bad update that destroyed the devices.  You have to be polite and persistent.  Some have threatened to go to the media with the problem and got the replacement. 

Best Answer

‎09-04-2019 06:52

In response to Dtdph

‎09-04-2019 06:52

This is great information!!! Thank you so much! And yes, I did recently run a software update on it. Apple did the same thing to my trusty iPhone 4 several years ago. 😞

Best Answer
0 Votes