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Charge 2 keeps losing its time

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For the past couple of weeks, I've been having a constant problem of my fitbit just losing time. It is in the correct timezone, I have restarted it several times and everything is up to date but I'm nearly always relying on my watch to sync to my android phone in order for it to update the time. I have all-day sync on so if I can catch it wrong I normally just open my phone and can fix it but realistically I don't want to get caught out with the wrong time because my watch can't keep it.  

It's not always the same amount off, it can be anywhere from a few minutes wrong to half an hour but overall it's become an unreliable way to tell the time when I can't have access to my phone. it's somehow just running slow! 

All other tracking features seem to be working well enough and it's otherwise working fine

Any ideas on how to fix it? Or what could possibly be wrong?

 

 

Moderator edit: updated subject for clarity

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@taysa A warm welcome to our Community!

Let me help you with your Charge 2 losing its time and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

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