help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Sync issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2019 01:42 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-15-2019 01:42 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Since the latest updates - Sept 19 my Fitbit Charge 2 is no longer syncing properly and loses connection when setting a walk / hike etc using the GPS.  It will hold a few minutes then cancel the connection.  So frustrating so I have resorted to Strava as at least that works. 

 

I have been on to Fitbit and there is it seems an issue that they are aware about.  There currently is no fix and we just have to wait for updates.....who knows when it will be fixed.  Just wanted to let you all know if you are having issues with the sync thing, bear in mind when doing the hiking etc it may cut out on you so have a backup app.  I have a Samsung S9 in case you need to know. 

 

Fingers crossed they sort it!!!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-15-2019 02:05

‎10-15-2019 02:05

Mine doesn't work either. I am trying to sync it to my Samsung tablet. Very frustrating. Hope they sort it soon.

Best Answer
0 Votes

‎10-15-2019 05:24

‎10-15-2019 05:24

Mine just stopped syncing 2 days ago, very frustrating as well. I keep getting an exclamation point in a red circle, does anyone know what that means?

Hope Fitbit resolves soon!!

Thanks

Best Answer
0 Votes

‎10-15-2019 05:27

In response to Sidsails

‎10-15-2019 05:27

It means it can't find your Fitbit.  I get this often too.  I have to reboot my phone and it will find it again.  Turning off Bluetooth doesn't work. 

Best Answer
0 Votes