Charge 2 not responding

[mgile4]

My fitbit has been acting up for the past few weeks. It started scrolling through the screen constantly until it eventually ran out of battery. This would happen almost every time I charged it. Now it just has "www.fitbit.com/setup" scrolling across the screen continuously and isn't responding at all. I have tried restarting it multiple times and nothing changes.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@mgile4 Welcome! It's good that the community is growing! 

Let me help you with your unresponsive Charge 2  and thank you for restarting it. Try setting it up by following these instructions. You may wish to restart it before the setup.

Let me know how it goes.

[Weegem]

Please check out similar reports on these forums. There is a known battery problem experienced by owners of Charge 2s but Fitbit don’t acknowledge or accept.