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Charge 2 Tracking Device freezes.

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‎06-26-2019 00:27 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-26-2019 00:27 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Though my Charge 2 Tracking Device continues to record my activities (steps etc) and syncs with the Fitbit App on my IPad, the Charge 2 Tracking Device screen remains frozen on the battery screen. If I activate the restart button, the screen pulsates with the Notification on/off screen.

i have tried restarting and the many solutions mentioned in the community support but with no luck.

As well the Charge 2 Tracking Device battery only now lasts a few hours before needing to be recharged.

Any advice would be much appreciated.

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‎06-27-2019 08:12 - last edited on ‎03-21-2025 11:22 by Fitbit Moderator

‎06-27-2019 08:12 - last edited on ‎03-21-2025 11:22 by Fitbit Moderator

@SunsetRunner A warm welcome to our Community!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. I have created a case so our Support team can further assist you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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