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Charge 2 added 9,000 extra steps

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‎03-11-2019 06:12 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-11-2019 06:12 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 just added about 9,000 extra steps for my day that I know I haven’t completed. It just told me that I hit my 10,000 step goal, which is showing on both the charge 2 screen and IOS app, but if I go into the app and view the details/graph of my steps it is showing that I have around 900 steps, which is much more accurate. Is there a way to correct this to match the actual steps I’ve taken that are showing on the graph? 

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5 REPLIES 5

‎03-11-2019 07:57

‎03-11-2019 07:57

I am having the very same issue this morning with my Charge 2, hence why I'm here. I found other foruns that said to restart your fitbit, but that did nothing for me. Apparently this is also a common known problem (according to threads), which is frustrating. Posting and following to see if any moderator or customer support comments/helps. 

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‎03-11-2019 08:28

In response to Brooke093

‎03-11-2019 08:28

Following! Today I woke up with 16,000 steps!

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‎03-11-2019 11:47

‎03-11-2019 11:47

Glad to know it’s not just me. I woke up this morning with 5500 steps.

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‎03-11-2019 13:38

‎03-11-2019 13:38

Me too. Reboot didn’t work. Need a solution

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‎03-11-2019 13:40

In response to Angela077

‎03-11-2019 13:40

My fitbit didn't reset overnight - it started this morning with the +/- 9000 steps from Sunday - is this a time-change problem?  Never happened to me before

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