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Charge 2 band not latching

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‎06-09-2019 13:38 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-09-2019 13:38 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

My charge 2 is almost 15 montgs old and the band broke after 7 months znd was replaced.Then the actual charge 2 stopped synching and I have just received a new one. Now the band will not click on and falls off so has failed again.

Daughter had her charge 2 for Christmas 2017 and last year  it randomly cracked. Fitbit changed it for her but her strap has now failed too!! Is this normal ie a design fault ?

 

 

Moderator edit: updated subject for clarity

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‎06-10-2019 09:00 - last edited on ‎06-17-2025 08:52 by Fitbit Moderator

‎06-10-2019 09:00 - last edited on ‎06-17-2025 08:52 by Fitbit Moderator

@Sarahh56 Welcome! It's great to see you around! 

Let me help you with your Charge 2 band. This isn't expected but if you have issues with the band please let our Support team know. I have created a ticket for you so Support will reach out via email to further assist you. You can also let your daughter know so she can also contact Support.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-10-2019 11:16

‎06-10-2019 11:16

They designed a defective product and won't stand behind it.  Now you know better than to purchase another Fitbit product.. 

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