Charge 2 battery draining issue

[Thumper2016]

Good day,

I have reviewed many of the other posts, regarding the Charge 2 and power drainage.  At this point, nut certain what to do.

Originally had the "FitBit charge", the original, and changed that when it was difficult to find new bands.  Got a Charge 2 last year (Jan 2018) to get healthier again, and it worked.  Recently (11 months later) it has started to no longer hold a charge.  "New in box" it would hold a charge for a few days (1-3), recently, it is now draining from 100% to 0 in less than 12 hours.

I have followed the instructions posted, to 1) clean the ports (wiped with dry cloth), 2) change the port used for charging (used USB to computer, UI plug charge, insuring that everything lines up when charging, but always with the supplied charger) with no difference.

Given that, for me, it is less than 12 months old, I am extremely hesitant to replace it with a Charge 3.

Moderator edit: Subject for clarity 

[SunsetRunner · Accepted solution]

Sounds like it may be time to contact support.

[Thumper2016]

Thank you

[HeydyF]

Hey @Thumper2016, let me give you a warm welcome to the Community! I'd like to know if you have contacted our Support team, as @SunsetRunner suggested you or, do you want me to contact them on your behalf? If you've done that already, could you please share their resolution? 

I'll be around! 

[Thumper2016]

Good Day HeydyFitbit,

Yes I have contact support, and we are currently, looking to see if the issue has been resolved.

Thank you

[HeydyF]

Thanks for your reply @Thumper2016! I appreciate the update. Sounds great that our Support team is looking into this. 

If you have further questions or comments, let me know! 

[ChelseaVegas]

My battery charge lasts less than one day.  Is a new battery available 

[HeydyF]

Hey @ChelseaVegas, welcome aboard! If the battery of your Charge 2 isn't lasting as expected, I suggest you to take a look at the tips in this post to make it last longer. If the issue persists after that, let me know. 

I'll be around! 

[Kailywalks]

I have the same problem with battery charge.  I've had it for about 15 months.  Then the battery kept running down.  Now it won't keep a charge at all.  Cleaned, etc.   I really do not want to pay for a new watch every 15 months.   

[HeydyF]

Hey @Kailywalks, let me give you a warm welcome to the Community! If the battery of your Charge 2 is draining too fast, beside cleaning it, I will suggest you to take a look at the tips in this help article: Can I improve my Fitbit device's battery life? to make it last longer. So give it a try and let me know how it goes!

I'll be around! 

[ChelseaVegas]

I can charge my Fitbit before I go to bed. I have charge it again in the morning before I go to the gym

Sent from my iPhone

[HeydyF]

Thanks for the update @ChelseaVegas! So you have had to charge your Charge 2 twice a day, is that right? Did you try to follow the tips in the link that I previously posted? 

Please let me know! 

[Thumper2016]

Good day to all,

As a final follow-up to this issue, from my end of the things:

I received a replacement from FitBit, however, as I mentioned, and others experienced, it would not synchronize with my phone or my PC.  As I was getting entirely too stressed out over this equipment, I ended up purchasing a new Charge 3.
At this point, I should note that I was extremely upset that the Charge 2 replacement could not work and the hoops required to get a new replacement was slowly driving me to a competitor.

[ChelseaVegas]

I'm needing to charge my fitbit2 tgwice a day. In the morning before going to the gym or walking the dog. Then again later the day before I go to bed

[HeydyF]

Thanks for sharing your experience in the Community @Thumper2016! I'm sorry to hear about the set up inconveniences that you had with your Charge 2. On the other side, it is great to read that you get a Charge 3. Such a great new device. I hope you enjoy all it's great features and if you need further assistance with it, do not hesitate to let me know. I'll be glad to assist you. 

@ChelseaVegas, thank for your reply. Considering the behavior of your Charge 2, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

I'll be around guys! 

[homer_jay]

Hello,

I have the exact same issue. The battery was lasting a few days without any problems. But since a few days it wont last a single day. I have no explanation for this. I cannot access the support page. Can a moderator but me in touch with them? Thank you.

[ChelseaVegas]

I've had a few emails from the Fitbit support. But not given a positive answer.

One thing they told me was close down my fitbit. Do this by connecting to charge and press in the side button until the fitbit buzzes. They also said sync the fitbit 4 or 5 times during the day

[homer_jay]

Thanks! But the support is pretty useless then...

I have ordered a new battery and will attempt to follow these instructions: https://www.youtube.com/watch?v=DYwEM7W19dg

I mean otherwise the fitbit is just useless. I guess the battery usually holds for 1-2 years depending on the release cycle of the fitbit series.