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Counting Steps

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‎12-25-2018 11:11 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-25-2018 11:11 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Just received charger2 and it began at 0 steps. Walked maybe 10 steps and it registered 210.  Obviously not correct.  What am I missing???

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‎12-25-2018 12:32

‎12-25-2018 12:32

You can always try a restart.

But were you doing other things with your hands?  Fitbit detects steps by the normal swinging of the arms while walking.  It tried to tell the difference between that and other wrist movements, but is not always totally accurate.  Most people find the error is not significant over the course of a full day.

Activities that are most likely to cause these errors are regular repeated motions, such as knitting, patting as dog, brushing hair, etc.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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6 REPLIES 6

‎12-25-2018 12:32

‎12-25-2018 12:32

You can always try a restart.

But were you doing other things with your hands?  Fitbit detects steps by the normal swinging of the arms while walking.  It tried to tell the difference between that and other wrist movements, but is not always totally accurate.  Most people find the error is not significant over the course of a full day.

Activities that are most likely to cause these errors are regular repeated motions, such as knitting, patting as dog, brushing hair, etc.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-25-2018 13:00

In response to JohnnyRow

‎12-25-2018 13:00

Makes sense!  I’m a new user and will probably have many start up questions.  Thanks 

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‎12-25-2018 13:50

In response to Kent49

‎12-25-2018 13:50

@Kent49 wrote:

Makes sense!  I’m a new user and will probably have many start up questions.  Thanks 

Feel free to ask. There are plenty of people willing to help.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-30-2018 21:53

‎12-30-2018 21:53

Have you tried turning your fitbit on and off. I had to reset mine a few times over the year but it is generally accurate!

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‎12-31-2018 04:20

In response to SJess11

‎12-31-2018 04:20

Thank you! I finally was able to adjust stride and it seems better but still high. I will reset periodically and see if that helps as well Thanks for the suggestion.

Kent
Sent from my iPhone
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‎03-05-2019 11:16

In response to JohnnyRow

‎03-05-2019 11:16

I have also noticed that clapping (like after a performance) tends to count as steps.

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