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Charge 2 battery issues

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‎12-28-2019 16:36 - last edited on ‎09-08-2020 11:28 by

‎12-28-2019 16:36 - last edited on ‎09-08-2020 11:28 by

The charge 2 is plugged in overnight, says 100% charged. Within 30 mins it’s dead and has to be completely recharged. It’s 12 months old!

 

 

Moderator edit: updated subject for clarity

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‎12-29-2019 09:11 - last edited on ‎05-16-2025 07:27 by Fitbit Moderator

‎12-29-2019 09:11 - last edited on ‎05-16-2025 07:27 by Fitbit Moderator

@Marluk Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with the battery issues you Charge 2 is showing. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-01-2020 22:09

In response to AlvaroFitbit

‎01-01-2020 22:09

I have followed these instructions with rubbing alcohol and plugged into my laptop - and even after charging overnight it lasts less than a day before it is completely dead.
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‎01-02-2020 21:09

In response to Marluk

‎01-02-2020 21:09

I'm having this same issue - cleaning with alcohol and restarting did help, it still won't hold a charge more than 30 minutes.

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‎01-15-2020 12:30

In response to Katomondango

‎01-15-2020 12:30

Still having this issue even after following this advice! Anyone? 

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