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Charge 2 battery life

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‎04-04-2019 03:54 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-04-2019 03:54 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My charge 2 battery usually lasts about 5/7 days.  However, I've just noticed that it's now completely run out today (without warning/email alert) after fully charging on Tues.  Does anyone know why? I haven't done anything different. .  I only have this just under a year.   . Any advice on how to fix this would help. 

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‎04-07-2019 06:22 - edited ‎04-07-2019 07:37

‎04-07-2019 06:22 - edited ‎04-07-2019 07:37

@catherineming Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you with your Charge 2 battery draining quickly and sorry for the late reply. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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