help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 battery not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2020 14:52 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-16-2020 14:52 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Hi! My charge 2 is super old I think I got it in 2015 or 2016. I haven't been wearing it recently and I just went to charge it and it clicks into place but will not charge. I've tried it with numerous charging blocks and in different outlets and no dice. I've repositioned it a bunch of times cause I know it has to click in order to charge. I'm wondering if my fitbit is just dead with no hope of revival?? It says the battery is dead on the app. A girl I know said she was able to call and get a replacement when her's broke but I thought that it had to be within the warranty period for that? If anyone can help me I would really appreciate it!

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-17-2020 14:44

‎04-17-2020 14:44

Hello @KarolinaRoss6, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

For any warranty-related inquiry, please check our policies here.

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes