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Charge 2 battery not lasting

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‎10-17-2019 14:55 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-17-2019 14:55 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Up until 3 days ago, my charge 2 would last well over 5 days when fully charged. Now the battery goes from full charge to nothing in less than 2 hours. Is the battery shot and needing replacement? It is now totally useless.

 

 

Moderator edit: updated subject for clarity. 

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‎10-18-2019 10:19 - edited ‎10-18-2019 10:19

‎10-18-2019 10:19 - edited ‎10-18-2019 10:19

A warm welcome to our community @Jim611. I'll be glad to assist you with your Charge 2 battery inquiry. 

 

Charge 2 batteries can not be replaced. Please follow the instructions of help article: Can I extend my Fitbit device's battery life?

 

I also created a case on your behalf and a customer support representative will contact you soon. Please check your email.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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