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Charge 2 black screen issue

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‎04-22-2021 18:20 - last edited on ‎04-27-2021 04:30 by Fitbit Moderator

‎04-22-2021 18:20 - last edited on ‎04-27-2021 04:30 by Fitbit Moderator

I recently found my Charge 2 as I wanted to start tracking my sleep. I found it and the charger and charged it, I tried to wake it but only the green light turned on and it won’t do anything more. I tried holding the button for 15 seconds and I could not get anything to happen. If anyone could help please let me know.

 

 

Moderator edit: updated subject for clarity

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‎04-27-2021 04:30

‎04-27-2021 04:30

@TWorthey Welcome to our Fitbit Community. Regarding the black screen issue that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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