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Charge 2 blacked out screen

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‎10-09-2019 07:15 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-09-2019 07:15 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My charge 2 screen has suddenly blacked out.

It continues to vibrate and sync to the app but the screen is completely black.

I’ve tried resetting it and charging it etc but still no luck!

Is there anything else I can try? 

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‎10-10-2019 07:28

‎10-10-2019 07:28

@Harrietj94 A warm welcome to our Community!

 

Let me help you with your unresponsive Charge 2 display and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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