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Charge 2 blank screen issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2021 06:05 - last edited on ‎08-04-2021 07:19 by Fitbit Moderator

‎07-31-2021 06:05 - last edited on ‎08-04-2021 07:19 by Fitbit Moderator

Hi screen has gone blank but it’s saying it’s 100% charged and also not registering steps. Any tips or is it time for a new one?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-04-2021 07:19

‎08-04-2021 07:19

@Theraseb It's great to see you in our Fitbit Community. Regarding the blank screen issue that your Charge 2 has experienced, I noticed that you contacted our Support team and they assisted you via chat.

 

In case more assistance is needed in regards to this issue, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-06-2021 16:43

‎08-06-2021 16:43

I had the same issue and was not able to reset. I have ordered a new one as noonger.covered by warranty.

Worth contacting Fitbit Chat first as I did receive a discount code.

Good luck!

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‎08-07-2021 07:27

In response to Paula_G

‎08-07-2021 07:27

@Paula_G I'm sorry to hear that your Fitbit device experienced the same issue. However, I'm glad to hear that you contacted our Support team and they provided a solution. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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