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Charge 2 blank screen

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‎09-02-2024 02:33 - last edited on ‎09-02-2024 10:23 by Fitbit Moderator

‎09-02-2024 02:33 - last edited on ‎09-02-2024 10:23 by Fitbit Moderator

I turned on my fit bit charge 2 after almost 2 years and after I charged it itwas working but after I synced it with the app  the screen turned blank and won't turn on i tried everything but not working .I charged for 1 hr, cleaned the tracker and charger but nothing happened pls help

Update: And I also bought a new charger 

Moderator Edit: Clarified subject

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‎09-28-2024 12:34

‎09-28-2024 12:34

Hi there @Kd_the! Welcome to the Fitbit Community! 

Thanks for sharing with us the situation you're having with your Charge 2, which won't turn on and for your efforts.

Since you have tried the steps and your Charge 2 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

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