help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 broken screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-30-2020 11:08 - last edited on ‎12-31-2020 03:16 by Fitbit Moderator

‎12-30-2020 11:08 - last edited on ‎12-31-2020 03:16 by Fitbit Moderator

My screen on my charge 2 has been broken for a couple months and recently the app stopped synching and told me to re-pair the device to my phone. However because of the broken screen I can't see the pairing code. I've tried all the troubleshooting with a member of staff and nothing avoids the inevitable code. 

 

Anyone have any ideas of how I can pair my device without a code?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-31-2020 03:15 - last edited on ‎02-12-2025 11:37 by Fitbit Moderator

‎12-31-2020 03:15 - last edited on ‎02-12-2025 11:37 by Fitbit Moderator

Hi @Tpcttr, welcome to our Fitbit Community. Regarding your question, I'm afraid that the Fitbit device cannot be paired without the code.

Since you mentioned that the screen of your Charge 2 is broken, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes