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Charge 2 button no longer working

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‎08-22-2020 06:11 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-22-2020 06:11 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I have a Fitbit charge 2 and the button has stopped working. This means that I can’t now access the full menu on the watch, for example starting and ending a run. I can still do that from my phone, but less data is recorded.

Is there any way that I can get the button repaired? Or is there another solution?

 

 

Moderator Edit: Clarified subject

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‎08-26-2020 10:03

‎08-26-2020 10:03

@StephenNash Thanks for being part of our Community! 

 

Let me help you with your Charge 2 button not working. I have created a ticket so our Support team can further assist you via email. Please note that due to recent events affecting our operations, we may need more than 7 business days to respond.  

 

Let me know how it goes.

 

Alvaro | Community Moderator

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