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Charge 2 charging

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‎08-15-2020 17:34 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-15-2020 17:34 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Hi I just bought my wife a fitbit charge 2 from a friend and we cant get it past the screen on the app asking if the charge 2 is charging or charged. Our friend has taken it off her account. Please need help. 

 

Moderator Edit: Clarified subject

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‎08-16-2020 14:19 - last edited on ‎09-02-2025 10:03 by Fitbit Moderator

‎08-16-2020 14:19 - last edited on ‎09-02-2025 10:03 by Fitbit Moderator

Hi @Wyrick78, welcome to the Community Forums!

Thanks for your post and the information that was shared with me. To better assist you, please send me a picture of that your Charge 2 is showing and after your reply we will move forward to get you back on track.

Looking forward to your reply.

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