help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 cracked screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2020 02:00 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-09-2020 02:00 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

There is suddenly a crack on the screen of my Charge 2! Not a scratch, but a crack. It must have happened while it was charging, so no hits, drops or impacts have occurred. How can this be?

Fortunately it still seems to work fine, but I am afraid that now it will be more vulnerable to moist and humidity.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
3 REPLIES 3

‎05-19-2020 16:58

‎05-19-2020 16:58

Hi @Boombob, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

I appreciate all the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes

‎05-20-2020 00:31

‎05-20-2020 00:31

The same happened to me. I want to replace the screen. How to handle?

Best Answer
0 Votes

‎05-20-2020 06:33

In response to RicardoFitbit

‎05-20-2020 06:33

Same thing happened to mine. I now have two cracks- one on each side of the screen

Best Answer
0 Votes