05-05-2020
20:42
- last edited on
09-08-2020
09:49
by
MatthewFitbit
05-05-2020
20:42
- last edited on
09-08-2020
09:49
by
MatthewFitbit
Hi there,
I stopped using my Fitbit charge2 for about 4 months when I went overseas last year, since then it will not turn on.
I have tried all the troubleshooting options e.g leaving it on to charge overnight and still nothing.
Please help! 🙂
Moderator edit: updated subject for clarity
05-13-2020 11:15
05-13-2020 11:15
@katiesparkles Thanks for being part of our Community! Sorry for the delay in my reply.
Let me help you with your Charge 2 not charging and thank you for troubleshooting this issue. Not sure which other troubleshoots you tried so I would like to suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.
Let me know how it goes.
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