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Charge 2 cracked screen

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‎08-21-2020 08:16 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-21-2020 08:16 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I am trying to get support re: my cracked screen.  I have reached out twice requesting assistance via "Contact Us" but haven't received a response and also posted to an existing thread here but I still haven't been contacted about what to do.   I have already had it replaced once but now my second one has also cracked for no apparent reason,  How do I get support on this issue?  I got great support last time but this time...nothing.  Please help! 

 

Moderator Edit: Clarified subject

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‎08-21-2020 16:57

‎08-21-2020 16:57

Hi @UshaFischer, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying so contact our Customer Support team via chat, I'm sorry to know that you experienced difficulties while trying to contact them. Let me share with you that our Support team was notified about the issue you experienced while trying to reach them out and they'll send you an email shortly. Please keep an eye on your email inbox because they'll send you information to get you back on track.

 

I'll be here if you need anything else.

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