help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 cracked screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2020 08:16 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-21-2020 08:16 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I am trying to get support re: my cracked screen.  I have reached out twice requesting assistance via "Contact Us" but haven't received a response and also posted to an existing thread here but I still haven't been contacted about what to do.   I have already had it replaced once but now my second one has also cracked for no apparent reason,  How do I get support on this issue?  I got great support last time but this time...nothing.  Please help! 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎08-21-2020 16:57 - last edited on ‎08-29-2025 15:13 by Fitbit Moderator

‎08-21-2020 16:57 - last edited on ‎08-29-2025 15:13 by Fitbit Moderator

Hi @UshaFischer, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying so contact our Customer Support team via chat, I'm sorry to know that you experienced difficulties while trying to contact them. Let me share with you that our Support team was notified about the issue you experienced while trying to reach them out and they'll send you an email shortly. Please keep an eye on your email inbox because they'll send you information to get you back on track.

I'll be here if you need anything else.

Best Answer
0 Votes