help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 decreasing the step count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2020 08:46 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-05-2020 08:46 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I observed random decrease in step counts.
Yesterday, I got notification from Fitbit saying a few more steps to hit your daily goal, I checked my fitbit Charge 2 showing 9400 steps and after walking for 30 min it was on 9150, that was weird.

Then I checked my past few days log and all were showing in steps in the range of 9000 steps while I remember completing 10,000 steps and also remember Fitbit watch as well as the app showing completion and celebration screen.

I tried restarting the watch as well as my phone, it didn't make any difference. it's very random when it drops the count.

please help how should I troubleshoot it?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-06-2020 07:29 - last edited on ‎03-20-2025 07:12 by Fitbit Moderator

‎02-06-2020 07:29 - last edited on ‎03-20-2025 07:12 by Fitbit Moderator

@Mudit_M Welcome to the Fitbit Community! I hope you're doing well! 

Let me help you with your missing steps and thank you for troubleshooting this issue. Do you have any third party apps linked to your account? Have you manually logged any activities? These factors may affect the step totals on your account as a manually logged activity will overwrite whatever your tracker detected. Have this happened again after the restart? Have you tested your device after this?

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes