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Charge 2 died

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‎01-27-2020 23:01 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-27-2020 23:01 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Hi, my charge 2 is dead. Can’t do reset.. nothing happens when put on charger. Display blank. Just on 2 years old.

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‎01-28-2020 07:52 - last edited on ‎06-14-2025 07:56 by Fitbit Moderator

‎01-28-2020 07:52 - last edited on ‎06-14-2025 07:56 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎01-28-2020 07:52 - last edited on ‎06-14-2025 07:56 by Fitbit Moderator

‎01-28-2020 07:52 - last edited on ‎06-14-2025 07:56 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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