help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 displating www.fitbit.com/setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2020 08:05 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-02-2020 08:05 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My charge 2 was being recharged overnight and when I picked it up to reuse it all I get is a scrolling WWW. Fiftbit.com/setup. Tried restarting and cleaning contacts to no avail. Tried to resync watch no help. Is battery dead? or what.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-06-2020 16:41

‎09-06-2020 16:41

Hi @RLAm, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that your Charge 2 is showing such message because it was unexpectedly unpaired from your account, therefore, you'll need to set it up as it was a new device. To do so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎09-07-2020 11:50

‎09-07-2020 11:50

Message on my apt says battery empty. Have cleaned contacts , restarted and tried to recharge to no avail, all I get is to go to fitbit setup. Setup says try to sync which I can not do from my phone now.

Best Answer
0 Votes

‎09-07-2020 19:13

In response to RLAm

‎09-07-2020 19:13

Your update is appreciated @RLAm.

 

The Fitbit app is showing that the battery of your device is empty because of the last time you try it to sync it. If the issue is that your Fitbit is now syncing anymore, please check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted.

Best Answer
0 Votes