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Charge 2 display corrupted

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‎04-17-2019 23:29 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-17-2019 23:29 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Woke up this morning and my Fitbit stopped at 5:47am and 33 steps. It stayed that way all day until I took it off and tried charging it and to reboot it. Now all I get is a snowy screen. It’s syncing to the app, but snowy screen and can’t turn it off. Any helpful ideas would be greatly appreciated.

 

 

Moderator edit: subject for clarity

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‎04-18-2019 07:05 - last edited on ‎05-13-2025 09:15 by Fitbit Moderator

‎04-18-2019 07:05 - last edited on ‎05-13-2025 09:15 by Fitbit Moderator

A warm welcome to the Community @JenVolk22.

Thanks for troubleshooting this display issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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