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Charge 2 display is blank

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‎02-25-2019 15:03 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-25-2019 15:03 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I have only had my charge 2 for a few months and tonight after charging my display is blank. The green light is still on sometimes on the underside though, not sure what to do next

 

 

Moderator edit: updated subject for clarity

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‎02-27-2019 09:28

In response to SunsetRunner

‎02-27-2019 09:28

@SunsetRunner  Welcome! It's great to see you around! Sorry to hear that your Charge 2 display isn't working. The recommended troubleshoot is that you restart your device just like @SunsetRunner  mentioned. I wanted to know if you restarted your Charge 2 and if it is working after this.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎02-25-2019 15:06

‎02-25-2019 15:06

Do a Restart and do it several times if necessary.

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‎02-25-2019 15:08 - last edited on ‎02-27-2019 09:26 by Fitbit Moderator

In response to SunsetRunner

‎02-25-2019 15:08 - last edited on ‎02-27-2019 09:26 by Fitbit Moderator

Thank you, will try that 👍🏻

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‎02-27-2019 09:28

In response to SunsetRunner

‎02-27-2019 09:28

@SunsetRunner  Welcome! It's great to see you around! Sorry to hear that your Charge 2 display isn't working. The recommended troubleshoot is that you restart your device just like @SunsetRunner  mentioned. I wanted to know if you restarted your Charge 2 and if it is working after this.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-27-2019 09:53

In response to AlvaroFitbit

‎02-27-2019 09:53

Yes sorry I meant it was a charge 3 and yes a restart worked brilliantly
thank you
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‎03-22-2019 20:10

In response to SunsetRunner

‎03-22-2019 20:10

@SunsetRunner thank you for your update and sorry for the late reply. Really happy to hear that the restart helped solve the issue and thank you so much for confirming this as it may help other members in the same situation.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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