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Charge 2 display not turning on

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‎08-10-2020 16:03 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-10-2020 16:03 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Hi, my charge 2 has suddenly died and screen won't turn on. It's not recognised by my phone or tablet. When charging, I can see the HR sensor lights blinking with low intensity, in a rythmic on-off-on-off manner. I have tried restarting it multiple times, but no response. Please help

 

Moderator Edit: Clarified subject

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‎08-11-2020 20:02

‎08-11-2020 20:02

Hi @Fulmetal, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎08-11-2020 20:25

In response to RicardoFitbit

‎08-11-2020 20:25

Hi, the support team didn't provide any assistance to me, They tried suggesting the same restart methods I had already tried a thousand times. On top of that they said that since the tracker is not in warranty and Fitbit has no service centres, there is nothing I can do about the situation.

 

Basically I was told that there is no resolution to this situation and my device is done for with no upgrade options as well. Weird to see such a cold response from Fitbit. That being siad, it seems like a norm for Charge 2 owners these days.

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